1. What PC cards or modems are not compatible with Wi-Fi and wireless hotspots?
2. What is a wireless network?
3. What kind of network technology is being used to provide this service?
4. What do I need to use the service?
5. How do I get online?
6. Is my credit card information secure?
7. Where can I purchase a wireless card?
8. Can I set up an account from my home/office computer?
9. How do I login to use the service?
10. How do I logout and stop session billing?
11. How will I be billed?
12. Will I receive an invoice when I use the service?
13. Can I change my rate plan?
14. How can I view / edit my everwave account information?
15. What if I have problems using the service?
16. Can I access my corporate LAN?
17. What kind of security is available through my wireless connection?
18. How do I receive and send emails?
19. How do I find a everwave location?
20. Do I need everwave software to connect?
21. How do I tell if I'm in a everwave enabled area?
22. Which operating systems are currently supported for use with everwave?
23. Which browsers am I able to use with everwave?
24. Can I access everwave internationally?
25. Does everwave support streaming video, video conferences or VoIP (Voice over IP)?
26. How Do I Connect to Banking, Financial Institution and Other Secure Shopping Internet Sites?
27. Who should I contact if I'm having trouble connecting?
28. Do I need to Log Off?
29. Why use everwave wireless Internet service?
30. Where is the troubleshooting guide?
31. Is everwave fast?
32. Can I use all the features of the Internet with everwave?
33. Can I use everwave with something other than a laptop?
34. How do I cancel my everwave subscription?
35. Where can I connect to everwave?
36. How do I get my favorite locations equipped with everwave?
37. Who do I call with other questions?
38. When I get redirected to the everwave Login page I get security warnings about the certificate. What does this mean?
39. Why do I never see the pop-up Logout window?
40. Why do I keep getting redirected to the everwave Login page, even when I am online at home?
1. What PC cards or modems are not compatible with Wi-Fi and wireless hotspots?
BlueTooth, GSM/GPRS, CDMA/1xRTT, PCS Vision and Ricochet cards are NOT compatible with Wi-Fi hotspots. Also traditional dialup modems such as 56K modems will not work with Wi-Fi.
2. What is a wireless network?
A wireless network is a Local Area Network (LAN) that replaces wires and cables with radio frequency (RF) connections. Wireless networks have a relatively small coverage area, between zero and 300 feet per radio transceiver depending upon the surrounding building structure. Wireless networks give you the freedom to access the Internet, email, instant messaging services and your company's network anywhere within the signal coverage area.
3. What kind of network technology is being used to provide this service?
Our Routing Access Points are equipped with the industry-standard Wi-Fi compliant (IEEE 802.11b) wireless Ethernet LAN, an 11Mbps high rate DSSS standard for wireless networks. In addition to our routing access point, an Internet connection is also required. Cable modem/DSL service or a T1 (or higher) for Internet connectivity is sufficient.
4. What do I need to use the service?
To use the service, you will need:
A laptop computer running a current version of Windows (Windows 95 or greater).
A Wi-Fi compliant (IEEE 802.11b) wireless network card.
A valid credit card (to set up an account).
5. How do I get online?
To get online, you will need to:
Install a wireless network card into your computer and configure it for use with the wireless network. For assistance installing or configuring your wireless card, click the "Support" link on the Welcome Page. Open an account. To create your account, click the "Sign Up" link on the Welcome Page.
6. Is my credit card information secure?
Yes, your credit card information is secure when you sign up for our service. All customer information is sent over an SSL (Secure Socket Layer) link to our servers for processing.
7. Where can I purchase a wireless card?
Wireless cards are available from major vendors such as Lucent, Cisco, 3Com, Intel, and Sony. They are sold through online retailers such as :Insight, PC Connection, PC Mall, and Micro Warehouse. Offline retailers include Best Buy, Circuit City, Office Depot, and other computer accessory retailers. Dell, Compaq, IBM, Toshiba and Apple also are offering wireless cards for their notebook computers and/or selling wireless-integrated notebooks.
8. Can I set up an account from my home/office computer?
Yes. If you would like to set up a wireless account from your home/office before visiting one of our "wireless network" locations, you may do so by going to the signup form.
9. How do I login to use the service?
To log into the service, proceed as follows:
Begin with your computer turned off and your wireless network card installed. Turn on your computer, allow it to fully "boot" up, set your wireless network card SSID to "nnu" (if your wireless network card configuration software allows you to "stumble" on nearby networks, the "nnu" access point should be visible) and then launch your web browser. The Wireless Log-in page should appear. Enter your account username and password in the appropriate fields and click the Submit button. If the username and password are entered correctly, a wireless "disclaimer" page will appear with Accept and Decline buttons located on the bottom of the page. After reading the disclaimer and logout agreement, click the Accept button. You are now ready to surf!!
10. How do I logout and stop session billing?
To stop session billing, you must logout using one of the methods described below: Click the "Logout" button found within the logout pop-up window (see picture below).
This window appears after each successful login. Note: Using the above logout method requires that the pop-up window remain either minimized or open during your session. You must disable "popup blocker" applications and "ad blockers". Go to https://wireless.nnu.com/logout.html and select the "Logout" button. Turn off your computer for a minimum of (20) minutes and let the system automatically end your session. Note: You will be billed for all minutes leading up to the automated logout.
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NOTICE: It is your responsibility to logout when finished. Credits or additional minutes will not be provided to those end-users who fail to logout properly.
11. How will I be billed?
All charges for use of the service will be applied to the credit card number you provide at the time you set up your account. As described below, billing times will vary depending on the type of rate plan chosen:
Monthly Subscription Plans: On monthly subscription plans, your credit card will be billed the designated flat rate at the time of signup. At the end of each monthly billing cycle, your account will automatically renew and your credit card will be charged the flat rate again plus any additional per-minute charges incurred from the previous month.
"Daily Use" Plans: On "daily use" plans, your credit card will be billed the designated flat rate at the time of signup. Each daily session lasts 24-hours and you may log in as many times as needed without incurring any additional charges. Note: Each time you login in after a 24-hour session has expired, your credit card will be charged the designated flat rate again and a new 24-hour session will begin.
'Pay-Per Use' Plans: On "per use" plans, your credit card will be billed the designated flat rate plus any additional per-minute charges (if applicable) at the conclusion of each session. Note: With "per use" plans, a new billing cycle begins each time you login to use the service.
12. Will I receive an invoice when I use the service?
Yes, you will receive an initial "Welcome" e-mail at the time you sign up for the service as well as invoices each time your credit card is charged. All correspondence is sent to the email address you provide at the time you set up your account.
* Note: Any changes made to your rate plan will not take effect until the end of your current plan's billing cycle.
13. Can I change my rate plan?
Yes. To change your rate plan, click the "My Account Info" link on the Welcome Page.
Note: Any changes made to your rate plan will not take effect until the end of your current plan's billing cycle.
14. How can I view / edit my everwave account information?
To view / edit your account information (i.e. update address, change password, view current usage, etc.), click the "My Account Info" link on the everwave Welcome Page and proceed to the appropriate account information section ("Subscriber Info", "Account History", or "Current Usage")
15. What if I have problems using the service?
If you experience difficulty connecting to the wireless network, click the "Support" link located on the Welcome Page. The Support area of our web site contains helpful troubleshooting documents as well as a complete User Guide for your reference. For additional assistance, you may contact Customer Support toll free at 1-866-497-5377
16. Can I access my corporate LAN?
Yes. If your company allows Internet remote access into the corporate network, then you may connect. If your company has a VPN (virtual private network), you should be able to run your VPN or secure tunneling client software over the everwave Routing Access Point connection.
17. What kind of security is available through my wireless connection?
We do not enable WEP (Wired Equivalency Protection) on any of the wireless equipment used in our network. Therefore, no special keys are required to use the service. WEP encryption is not yet practical for a public access network, due in part to the absence of a standardized method for relaying encryption keys between different manufacturers' equipment. Although wireless network security is not provided, our system does support secure Virtual Private Network (VPN) access. If your company has a VPN, we recommend that you connect via the VPN for optimum security. We also encourage our subscribers to observe standard security practices in relation to passwords and credit cards.
18. How do I receive and send emails?
Once logged onto the everwave network you have full access to the Internet and may send and receive emails as you would at home or in your office. However, some ISPs, such as Earthlink, do not allow subscribers to send emails from the Earthlink mail servers when connected to a non-Earthlink network (such as everwave). These ISPs normally provide a WebMail alternative to allow you to send emails from non-Earthlink networks. Please check with your ISP as to what their policy is and what alternatives they have in place for you. When sending email through a Wi-Fi connection, please keep in mind that emails are normally sent in "clear text" format. This means that your data is not encrypted when you send it. It is possible to configure your email software to send and receive email in SSL secured format. Check with your ISP to see if this option is available to you. Webmail services such as HotMail, Yahoo! Mail and Earthlink WebMail offer "secure" versions of their services. You should always choose the secure version when logging into these services, sending and reading emails.
19. How do I find a everwave location?
everwave locations are always listed on the everwave website at everwave.
20. Do I need everwave software to connect?
No. No software other than your current web browsing software (Internet Explorer or Netscape Navigator) are required to be able to use the everwave wireless Internet service.
21. How do I tell if I'm in a everwave enabled area?
When you are in a everwave wireless hotspot your laptop's wireless networking card (or Apple Airport card) software should be able to detect a signal from the everwave wireless access point. everwave wireless access points have the SSID or network name of "hotspot.everwave..com" or "nnu". everwave also have signage, window decals and brochures in locations to indicate the availability of a wireless Internet signal.
22. Which operating systems are currently supported for use with everwave? The everwave service is operating system agnostic. As long as your OS can surf the web using Wi-Fi, you should be able to use the everwave service. These operating systems have been tested: Windows 95/98/Me/NT/2000/XP, Mac OS 9.0-9.x, Mac OSX, Linux, Windows CE, PocketPC2002, and CE .Net
23. Which browsers am I able to use with everwave?
The following browsers have been tested with the everwave service: Internet Explorer 5.0 and up, Netscape Navigator 5.0 and up, Opera, Mozilla 1.0 (2002)
24. Can I access everwave internationally?
everwave does not have any wireless hotspots outside the USA at the current time. We do have roaming agreements with partner wireless hotspot networks across the USA and internationally. These roaming locations will be listed on the everwave locations page.
25. Does everwave support streaming video, video conferences or VoIP (Voice over IP)? Yes. You can stream video and audio and use VoIP in everwave wireless hotspots.
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Note: some VoIP applications require clients to not be behind a firewall. everwave users are behind a firewall and these VoIP services may not function in a everwave wireless hotspot. Please check with the VoIP service provider in question.
26. How Do I Connect to Banking, Financial Institution and Other Secure Shopping Internet Sites? You connect to secure websites as you would at home or in the office. Make sure that the website is SSL secured. Look for the icon of the "closed lock" on your computer's web browser. Make sure the URL starts with "https://". Check that the sercurity certificate is valid by double clicking the closed lock icon.
27. Who should I contact if I'm having trouble connecting?
First, download and read the User Guide and Troubleshooting documents available un the Support area. Make sure you have installed your wireless networking card and the manufacturer's software and drivers that came with the card. If you are still having difficulty detecting the everwave wireless access point, being redirected to the everwave Login page or logging in, please contact customer support.
28. Do I need to Log Off?
Yes. You should always log off at the end of your session, especially for per-minute based service plans. If you do not log off manually, you will be logged off automatically within 5-10 minutes under the following circumstances: Your computer is switched off. You remove or switch off your wireless networking card or disconnect the computer from a wired Ethernet connection. You leave the wireless hotspot to where the wireless access point can no longer detect your wireless networking card. The wireless access point is rebooted.
29. Why use hotpsot.everwave wireless Internet service?
everwave is an excellent way to get online in great locations. We make sure that all our wireless hotspots offer electrical power outlets, good seating and great coffee.
30. Where is the troubleshooting guide?
The trouble shooting guide is available under the Support Docs section of the website.
31. Is everwave fast?
Very. Up to 1.5 Mbps download speeds. That's 30-50 times faster than dial-up connections. Once you've tried it, you'll never want to dial-up again.
32. Can I use all the features of the Internet with everwave?
Yes, you can use almost all the features of the Internet with everwave with the exclusion of: Outgoing email from certain ISPs such as Earthlink, Windows "Sharing" between computers on the local network, Some VoIP and videoconferencing applications, Some bandwidth-guzzling file-sharing applications.
33. Can I use everwave with something other than a laptop?
Yes, you may use everwave with any Wi-Fi enabled computing device that also has a recent web browser.
34. How do I cancel my everwave subscription?
Please don't. Please consider simply changing your subscription to the everwave Daily Rate plan, which is a non-recurring plan. You will only be charged when you use the service. If you still want to cancel your account, you may do so from the My Account Info section of the site or by calling Customer Support.
35. Where can I connect to everwave?
You can connect to everwave at locations listed in the everwave Locations Directory.
36. How do I get my favorite locations equipped with everwave?
If you know of a location that would like to become a everwave wireless hotspot, please submit your location suggestion to us. Feel free to get the location owner to contact us in person as well.
37. Who do I call with other questions?
If you have questions or need help, feel free to contact customer support either by email or using the toll-free number.
38. When I get redirected to the everwave Login page I get security warnings about the certificate. What does this mean? 99% of the time that customers encounter a security certificate warning the problem is related to the fact that the date and time are not set correctly on the customer's computer. Security certificates are issued for specific periods of time and your computer's browser relies on the computer's clock to make sure the certificate is still valid. Check to ensure that the date and time on the computer are correct.
39. Why do I never see the pop-up Logout window?
The pop-up Logout window requires that Java-script be enabled on your browser. Also, if you are using a web browser such as Safari, you may have a pop-up ad blocker turned on. Pop-up ad blockers will also block the everwave Logout window.
40. Why do I keep getting redirected to the everwave Login page, even when I am online at home? There is a bug in Internet Explorer on Apple Mac computers that causes the everwave Login page to be cached as your browser's home page. If your home page is http://www.google.com for example, you may be returned the everwave Login page, even when you type in www.google.com. There is a workaround for this bug: From your browser's Internet setting or preferences, set your browser to "check for newer versions of stored Web pages upon every visit to the page" or "Always". Then, clear your browser's temporary Internet files (also known as the cache). This should clear up the problem. If it does not, quit your browser and then restart the browser. The problem should clear itself.
